Looking to build your Dealership, Rental store, or Manufacturing business? GNE would like to partner with growth-minded business partners like you. Please contact us and let us know how we can help you find solutions to your challenges. Our qualified customer support team has years of industry and product experience and can work closely with you on building the right inventory mix for your dealership or rental fleet. If it’s engine power you need, we have your back there too. As the largest distributor of Honda Engines in the US, we are here to guide you through that power selection process as well. All of this is backed up with a robust supply of service parts to support every brand we represent.
We are dedicated to building long-term relationships with our customers and helping you expand your business. We are confident that you will attract more customers, increase revenue and grow your bottom line when you partner with GNE.
Inside Sales / Customer Service
Warranty / Technical
(General - Not For Payments)
20195 S. Diamond Lake Road, STE 100, Rogers, MN 55374
Our customer sales representatives are available via live chat Monday - Friday, 7:00 a.m. - 5:00 p.m. CST
See the chat icon in the lower portion of the screen.
How To Log In
Use the login button on the top-right to navigate to the GNE customer portal.
Alternatively, you may access the Power Link directly by visiting: pl2.gnedi.com
At the GNE Power Link page enter your user and password information.
With your account, you can now:
- Place orders online
- Access My Account to view your invoices, order history, open orders and track shipments
- Utilize integrated ARI Parts Lookup for Honda parts
- Enjoy shopping cart features such as: Save Your Cart option for the ability to save a cart for a later checkout, selecting alternative ship-to addresses, options to select ship order complete or ship as on hand
- Live chat
- and MUCH MORE!
If you have any questions or need assistance while using the website please call us. A member of our team would be happy to help! (800) 822-0295
Customers can offer Sheffield Retail Financing to homeowner or professional landscape customers for select GNE brands. Financing offers are subject to credit approval. Some restrictions apply. Please click on the brand links below to view Sheffield Financing Info.
General Office Hours:
Monday - Friday 8:00 a.m. - 5:00 p.m. CST
Closed weekends and holidays
Phone Sales Hours:
Monday - Friday 7:00 a.m. - 5:00 p.m. CST
Will Call Hours:
Monday - Friday 8:00 a.m. - 4:30 p.m. CST
Shipping & Receiving Hours:
Monday - Friday 7:30 a.m. - 4:30 p.m. CST
Closed weekends and holidays
Sign up to receive emails regarding upcoming sales promotions, newsletters, programs, and much more!
Invoices and Statements will be emailed unless requested otherwise.
Find us on social media to receive additional sales and never miss out on the latest at Great Northern Equipment!
Great Northern Equipment Distributing, Inc. is located in Rogers, Minnesota, and has over 150,000+ square feet of space for inventory.
GNE Will call hours are as follows:
Monday - Friday 8:00 a.m. - 4:00 p.m.
GNE will call orders can be picked up behind the building at DOOR 16.
Jrco will call orders can be picked up at DOOR 1.
Payments can be made by check, credit card (VISA, Mastercard, American Express, and Discover), customer-initiated ACH or wire. Will Call orders require a credit card payment or established credit terms. No cash or check payments are accepted for Will Call Orders. Please note, there is a $30 NSF for all returned checks.
Mail Payments To:
Great Northern Equipment
P.O. Box 857439
Minneapolis, MN 55485-7439
Accounting Contact Info:
Kim Barth - Accounting Manager(763)428-9409
Accounts Receivable(866) 297-5075
Invoices / Statement Delivery - All Invoices will be sent via e-mail (preferred), or in the daily mail. To update your e-mail address, please send your request to email@example.com
. Statements are issued on the first of every month and are ONLY sent via e-mail. If you receive invoices electronically, then you will receive a statement electronically.
Payments can be made by check, credit card (VISA, Mastercard, American Express, and Discover), customer-initiated ACH, or wire. Please note that our staff is not equipped to take payments for Will Call orders. All Will Call orders must be on established terms account or paid for prior to pick up. No cash or check payments will be accepted for Will Call Orders.
To register a product of one of GNE’s brands, please click on the applicable brand icon below to complete a registration form. For all other products, please complete the form that was included in the package of the new product.
Registering your products will allow us to contact you in the unlikely event a safety notification is required.
Filling out this form will help you obtain more efficient warranty service in case there is a problem with your product.
In case of an insurance loss such as fire, flood or theft your registration could serve as your proof of purchase.
Contact our sales team for prior authorization as returned merchandise must have a SRO (Sales Return Order) number and clearly marked on the exterior of the shipping carton or it will not be accepted.
Before you contact us, you will need the following details:
- Sales Order Number
- Specific Item(s) you want to return (part # and quantity)
- Reason for return
Once authorization is approved, you will be given an SRO number. SRO number MUST be marked on the outside of the package.
- All returns must be pre-approved and have a Sales Return Order number (SRO#) from Great Northern Equipment clearly marked on the exterior of the package or it will be refused. SRO#’s can be obtained by contacting a member of the Inside Sales Team at (800) 822-0295.
- Part returns. Subject to a minimum 20% restocking fee (could be higher if returned in poor condition). Parts must be in original, unopened packaging and part numbers must be clearly marked and grouped together. Part returns must be made within 60 days of the original invoice date. Electrical parts like Coil’s , Regulators , ECU’s etc. are NON-returnable.
- Power Equipment and Engine returns. Returns for these items must be made within 60 days of the original invoice date, returned in new condition (never gassed, oiled, or engine mounted), and will be subject to a restocking fee. The restocking fee is minimum 15% on these items. (Percentage could be higher depending on returned condition).
- Scratch and Dent Engines are sold “As Is” and are non-returnable.
Parts and Small Package Shipping
GNE utilizes FedEx for the majority of its small package shipping. Your small package shipments will be sent via FedEx Ground unless otherwise specified/requested. Additional charges may apply for shipments via a different carrier. For expedited shipments, please call (800) 822-0295
for quotes and options.
What are the shipping costs?
Shipping is based on a flat rate fee per carton. If you have multiple cartons that are heavy in weight, it may be cheaper to ship via LTL. You can contact GNE for a quote at (800) 822-0295
What is the Average Shipping Time?
Shipping is 3-5 business days depending on how far you are from our shipping hub (and inclement weather). For overnight shipments, orders must be in by 2 pm central time Monday-Thursday (for Overnight Saturday delivery contact us for price). If you have questions about a shipment or it is taking longer than you expected, please call us at (800) 822-0295
. For next-day air, please select Express Shipping at checkout (Express Shipping fee will be applied).
Do you ship outside the United States?
Yes, GNE ships internationally. For all international orders (outside of the United States and Canada) please email GNE for more information at firstname.lastname@example.org
or by calling sales at (763) 428-2237
. Any import duties and/or taxes (for orders shipped to non-U.S. destinations) may be imposed by your local government on shipments from outside your country.
Large package and LTL shipments
Please consult a GNE representative for an LTL quote. GNE will do its best to consolidate your order to maximize your freight savings. However, not all GNE products are able to be stacked. We will always look at the safety of the product first, before trying to over stack a pallet in an effort to reduce freight expenses. Extraordinary delivery requirements may necessitate an additional shipping fee. Island, mountain, and rural/remote location deliveries are subject to longer delivery times and additional fees, and possible cancellation when outside our delivery zone.
If you qualify as a Sales Tax Exempt Business, please submit a completed, signed, and currently dated Resale and or Exemption Certificates for all applicable states for your business; email to email@example.com
, for Great Northern Equipment to keep on file. Your account will be charged sales tax until we receive this form.
Exemption Certificates are legal documents, should you have any questions regarding exemption certificates, sales tax compliance issues, or state sales tax laws and how it pertains to your business, please contact that State’s Department of Revenue.
Need to update your account information? You can update your address, contact information, ownership status, business name, etc. by calling us and speaking to a Power Team member.
Call our Power Team at: 800-822-0295
If you have questions regarding the warranty of your products, need instructions on how to file a warranty claim, or would like to track the status of your warranty claim, you can contact us at: 866-297-4918
or you can email firstname.lastname@example.org
To complete a claim online, please click on one of the links below. For all other brands not shown, please log in to the GNE Customer Portal to submit a warranty claim.